A buyer lead on Maple is a consumer who clicked a Facebook, Google or TikTok ad about homes in their area, answered a short set of questions and asked an agent to reach out. They are not pulled from a portal registration list or a scraped database. Most are early to mid search: browsing listings, watching rates and trying to work out what they can afford.
The trigger is usually a life event that has not finished playing out yet: a lease ending, a new job, a growing family, or a rent increase that made a mortgage payment look reasonable. That means timelines vary widely. Some home buyer leads want to tour this weekend; others are six months out and still deciding on neighborhoods. The timeline and pre-approval answers on the record tell you which conversation to have first.
Buyers shop agents the same way they shop listings, quickly and in parallel. A buyer who asked for help on a Saturday morning has often messaged two or three agents by lunch. Speed matters more here than with almost any other real estate lead type, which is why many teams buy buyer leads in the Hot tiers and treat the first five minutes as the job.