First-time homebuyers on Maple answered an ad aimed at people buying their first home, often one that mentioned low down payments or what rent could cover as a mortgage. They asked to talk to an agent, which tells you they want guidance, not just listings. Many have never seen a purchase contract or an inspection report.
The trigger is usually rent: a renewal notice, a rent increase or a lease ending. Others are newly married, starting a family or have finally saved a down payment. Their biggest fear is the unknown: how much cash they really need, whether their credit is good enough, and what happens if something goes wrong. Your job on these first time home buyer leads is to make the process feel manageable.
Financing comes first. Many will qualify for FHA, which allows down payments as low as 3.5% for borrowers with a 580+ score, or for conventional programs with low down payments, USDA in eligible rural areas, or VA if they have served. A strong lender partner makes these leads convert; without one, they stall at the 'can I even afford this' stage.