Legal leads are people who asked to speak with a lawyer about a specific matter: an accident or injury, a workplace claim, a disability application, a divorce, a criminal charge, a debt problem, an immigration question or an estate plan. Many are dealing with one of the hardest weeks of their lives. A prompt, respectful intake call that listens first is what turns a form into a consultation.
For personal injury leads and other contingency matters, the details that decide intake are simple: when it happened, whether the person was injured and whether they already have an attorney. Filtering on those keeps your intake team focused on matters your firm can take, inside your jurisdictions, and away from people who are already represented.
Lead buyers in this category must follow their state bar's rules on attorney advertising, solicitation and paying for referrals, which vary by state and can limit how leads are bought and followed up. Review your arrangement and intake scripts with ethics counsel. Make no promises about results or what a matter may be worth, and leave legal advice to the consultation.